Data Sheet

Help Desk: Overview of Service Tiers

This datasheet provides a summary of the differences between TopBloc's various Help Desk support tiers.

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Offering more than just Workday support, TopBloc’s Help Desk team specializes in helping organizations to manage and optimize their Workday solutions.

From answering how-to questions to creating new reports and custom dashboards to resolving urgent tickets, we will work with your team on anything from minor configuration changes to updates of the most complex studio integrations to introduce new functionality to your organization.

TopBloc offers a flexible 3-tiered Help Desk delivery package, with Bronze, Silver, and Gold support options. This document outlines the differences between these three packages.