Using Workday’s AI-Driven Insights to Enhance Employee Experience and Retention

In a labor market defined by volatility, hybrid work, and rapidly shifting employee expectations, organizations are under more pressure than ever to retain top talent. Today’s workforce isn’t just looking for competitive compensation—they’re seeking meaningful work, career growth, and a culture that supports well-being and development.

At TopBloc, we’ve partnered with hundreds of organizations on their Workday journeys, and one thing is clear: businesses that invest in employee experience see stronger retention, better engagement, and faster innovation. One of the most powerful tools to support this goal? Workday’s AI-driven insights.

The Evolving Employee Experience

The employee experience (EX) is no longer confined to the realm of HR. It’s a strategic business imperative that influences everything from productivity and customer satisfaction to profitability and brand reputation.

Employees expect personalized support, visibility into career pathways, and real-time feedback loops. But how can HR and business leaders deliver that experience at scale, across departments, geographies, and job types?

The answer lies in data—and more importantly, in intelligent data.

Workday’s AI + ML Capabilities: A Game Changer

Workday has made significant investments in artificial intelligence (AI) and machine learning (ML) to turn data into action. These tools help organizations uncover patterns, predict behavior, and surface insights that improve decision-making across the employee lifecycle.

Here’s how Workday’s AI-driven features can be harnessed to enhance employee experience and boost retention:

1. Personalized Career Pathing and Development

Workday’s AI models can analyze skills, experiences, and roles across the organization to recommend personalized career paths for each employee. This gives workers a clear understanding of their growth potential—and gives leaders tools to close skill gaps proactively.

🔍 Insight in Action: AI-driven career suggestions can help retain employees who may otherwise feel stagnant in their current roles by showing them opportunities they didn’t know existed.

2. Predictive Retention Analytics

Workday’s People Analytics and Retention Risk dashboards provide powerful visibility into employee sentiment and engagement. AI models flag potential retention risks based on data such as performance, compensation, feedback, and even manager behavior.

🔍 Insight in Action: HR teams can take targeted actions—like offering mentorship, adjusting workloads, or reviewing compensation—before a resignation letter hits the inbox.

3. Intelligent Feedback Loops

Workday’s Employee Voice solution uses natural language processing (NLP) to analyze survey results, identify trends in sentiment, and surface emerging concerns. Leaders no longer need to guess what employees are thinking—they can see it, understand it, and act on it.

🔍 Insight in Action: Companies can swiftly address morale issues, communication gaps, or manager effectiveness concerns before they become systemic problems.

4. Skills-Based Talent Planning

Using AI, Workday can identify the skills your organization has today, the skills you’ll need tomorrow, and where the gaps lie. This is essential for building internal mobility programs that keep top performers engaged while aligning with strategic business goals.

🔍 Insight in Action: Instead of defaulting to external hiring, organizations can develop and retain existing talent by aligning training and development with actual business needs.

From Insights to Action: Making AI Work for You

Technology alone isn’t the solution—it’s how you apply it that creates real impact. At TopBloc, we help our clients activate Workday’s AI capabilities with:

• Tailored configurations that align insights with specific business and people strategies
• Advisory services to interpret what the data is telling you—and what to do about it
• Ongoing support to adapt and evolve your approach as your workforce changes
  

Our focus is not just on deploying Workday features, but on helping your teams adopt and leverage them for real, measurable improvements in employee experience.

Why Employee Experience Matters More Than Ever

According to recent studies, the cost of replacing a single employee can range from 50% to 200% of their annual salary. But the real impact goes beyond dollars—it includes lost knowledge, decreased morale, and delays in projects and productivity.

AI-powered EX tools are not just “nice to have”—they’re mission-critical.

Organizations that invest in Workday’s AI tools see better retention rates, improved DEI outcomes, and more agile workforce planning. They also send a clear message to employees: “We see you, we hear you, and we’re investing in your future.”

Final Thoughts

At TopBloc, we believe that employee experience is customer experience—because happy, empowered employees drive innovation, collaboration, and service excellence. By leveraging Workday’s AI-driven insights, organizations can build a workplace that not only attracts top talent but inspires them to stay and grow.

If you’re ready to unlock the full potential of Workday’s AI features, we’re here to help. Let’s turn your data into action—and your workplace into a destination.