Below are the answers to some commonly asked questions about TopBloc and our Workday support services. Don’t see your specific question here? Email our team and we will be happy to discuss your inquiry in further detail.
How do TopBloc’s support services compare to services offered by others in the industry?
TopBloc’s Workday support services offer unique flexibility to our clients. Our approach offers fixed-fee month-to-month services with no long-term contracts. This provides our clients with perfect visibility into what they will spend each month, as well as the ability to scale down their service, pause it, or cancel if necessary. Our goal is to provide our clients with the support they need when they need it.
How flexible are TopBloc’s month-to-month contracts really?
Our flexibility is unparalleled within the ecosystem. We offer several tiers of service so that our clients can choose the level of support they desire. Not only that, but clients can scale their service tiers up and down from one month to the next to right-size the support they receive to the support that they need. Additionally, our clients can pause or cancel their contracts at any time. We’re confident that the quality of services we provide will continue to foster long-lasting relationships with our clients.
How is TopBloc’s Help Desk different from TopBloc’s Payroll Managed Services offerings?
TopBloc’s Help Desk focuses on providing supplementary expertise and capacity for our clients to better manage and optimize their Workday system. The Help Desk team is available to assist with a variety of tasks from answering how-to questions to creating new reports and custom dashboards.
TopBloc’s Payroll Managed Services team is focused on payroll processing. Depending on the service tier chosen, our Managed Services team can assist with everything from payroll guidance and administrative and advisory support, to running your company’s payroll processing entirely.