Help Desk Coordinator

Chicago, IL

Chicago, IL | open

Candidate must be located in Chicago, IL

TopBloc is a startup that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. We quickly and pragmatically deploy Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we provide expertise and resources as needed to operate and augment the solution.

TopBloc is committed to providing consultants with an environment that will foster morale and growth. We are looking for a Help Desk Coordinator who wants the intimacy of working for a small firm but has the ambition to be a driver for success.

Responsibilities:

  • Assign and manage tickets based on corresponding functional area and service package
  • Communicate with clients and consultants
  • Maintain ticket system (Zendesk) up to date
  • Generate reports for clients and internal reporting
  • Collaborate with the Help Desk to brainstorm ideas

Qualifications:

  • Bachelor’s Degree
  • Basic HTML and Java Script knowledge
  • Previous IT or ticket system experience preferred
  • Detail oriented
  • Excellent communication skills
  • Have a great sense of humor

Skills:

  • Microsoft excel proficient
  • Thrive in diverse, fast paced environment
  • Ability to collaborate with your team and have a strong passion to grow
  • TopBloc is an Equal Opportunity Employer

    Updated December 4, 2019

Qualifications

  • Bachelor’s Degree
  • Basic HTML and Java Script Knowledge
  • Previous IT or ticket system experience preferred
  • Detail oriented
  • Excellent communication skills
  • Have a great sense of humor
  • Requirements

  • Assign and manage tickets based on corresponding functional area and service package
  • Communicate with clients and consultants
  • Maintain ticket system (Zendesk) up to date
  • Generate reports for clients and internal reporting
  • Collaborate with the Help Desk to brainstorm ideas
  • Skills

  • Microsoft excel proficient
  • Thrive in diverse, fast paced environment
  • Ability to collaborate with your team and have a strong passion to grow
  • Sound like a job for you?

    Apply Now
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